You’re running an outdated version of MediaMonkey, and the version of iTunes that is running or the device is only supported on a more recent release.– if you prefer to sync using iOS device drivers without installing iTunes, see this article. To get to the desktop version manually, scroll down to “Looking for other versions?” and click on “Windows >” and you’ll be presented with the desktop version instead. – if you attempt to download iTunes directly from the Apple site, you’ll initially be presented with the Microsoft Windows Store version.

You need to install the latest desktop version of iTunes ( 64-bit version | 32-bit version ) to resolve this. You’re running an outdated version of iTunes or the version of iTunes from the Windows Store (which is not compatible with MediaMonkey).If you see this error message it generally means that either: Upgrades to the iOS firmware on iPhone, iPod touch, and/or iPad can break MediaMonkey’s ability to communicate with these devices correctly, triggering an error that the ‘…firmware is not compatible with this version of MediaMonkey’ OR ‘Please install the desktop version of iTunes.’

Instal the last version for ipod Coco